A physical product may be eligible for return when the request is made within the approved return period and the product meets the required condition.

The final policy should state whether an eligible item must be unused, unread, unmarked, unopened, and returned with its original packaging or included materials.

Proof of purchase and prior return authorization may be required.

Subject to applicable law and the final approved policy, exclusions may include:

• Personalized or made-to-order products
• Signed products identified as final sale
• Digital downloads after delivery or access
• Gift cards
• Products damaged after delivery
• Items missing original components
• Clearance or final-sale products
• Unauthorized returns

Do not apply a blanket exclusion where local consumer law gives the customer a mandatory right or remedy.

After review, an available remedy may include replacement, refund, store credit, carrier investigation, or another appropriate resolution.

The specific remedy should not be guaranteed before the order and evidence have been reviewed.

Contact Customer Support as soon as possible when an order must be changed or canceled.

CDJ Books may be unable to modify or cancel an order after payment review, fulfillment, label creation, carrier transfer, or digital delivery has begun.

Submitting a cancellation request does not by itself confirm that the order has been canceled.

Customers should not place a duplicate replacement order until the status of the first order is confirmed.

When a return is approved, CDJ Books should provide the return destination and any reference or authorization number required.

Products should be packed securely to prevent damage in return transit. Customers may be asked to retain proof of shipment and use a trackable service.

The final policy must clearly state who pays return shipping in cases involving:

• A customer preference or change of mind
• A damaged product
• An incorrect product
• A fulfillment error
• A refused or unclaimed shipment
• An incorrect delivery address

Do not instruct customers to return products to the address printed on a parcel unless that address is the approved return location.

Returned products may be inspected to confirm identity, condition, completeness, and compliance with the approved return instructions.

The customer should receive notice when a return is approved, rejected, or requires additional information.

An approved refund should generally be issued through the applicable original payment route unless another lawful method is required or agreed.

The time for a refund to appear may depend on the payment gateway, bank, card issuer, or other financial institution after CDJ Books initiates it.

Digital products require a separate refund and access policy reflecting how delivery, downloading, streaming, licensing, and customer consent operate.

A customer experiencing a technical access problem should contact support before the issue is treated as a refund request.

The support team may need to verify the order, account, device, file, browser, download history, or delivery status without requesting passwords or unnecessary sensitive information.

Do not publish digital-product restrictions until ebooks, audiobooks, or other downloadable products are actually offered and their checkout workflow has been reviewed.

International returns may involve additional carrier charges, customs documentation, import procedures, taxes, duties, or brokerage fees.

The final policy must explain whether these amounts can be refunded and who is responsible for return shipping and customs handling.

A shipment refused because of customs charges or left unclaimed may be treated differently from a damaged or incorrectly fulfilled order.

Contact Customer Support before returning an international shipment.